Commentary

March 10, 2009

Ultralights, MacBook Air and Netbooks, Oh My

The choices for portable computing have never been greater. And the choice for which PC you buy and support, as alway

March 9, 2009

5 Ways to Max MDF and Sales Support

MDF and coop marketing money is getting hard to come by as vendors cut their support budgets. Here are a few tips for

March 6, 2009

How eBay Is Alienating Selling Allies

The mighty online auction house only needs to look in the mirror to figure out why sales are slipping, customers are

March 5, 2009

Don't Bother with Baby Notebooks

Walk by the netbook display at your local PC retailer and you're likely to hear cooing and exclamations of how cute t

February 28, 2009

The Fine Line of Managed Services

Vendors are finally getting the message that managed services is the wave of the future. Unfortunately, their entry i

Broad Benefits of Vertical Focus

HEIT lists itself as a service company for the finance and banking community. CEO Dan Holt says a strong vertical foc

Recession Is No Time to Retreat

Times are tough, so the safe bet is to retreat into a bunker and wait for the economic storm to pass, right? Wrong. N

February 24, 2009

Show Us the Money

Even in a down year, there are strategies that can help boost the top line and strategies that don't. The question is

January 22, 2009

Managed Services: Is It Too Late?

Solution providers that have failed to embrace the managed services model now face greater obstacles if they decide t

The Network Effect

Your customers think they can delay network infrastructure improvements to save money. It’s up to solution provider

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Channel Resource Centre

SOA et virtualisation : quelle complémentarité ?

Les experts du secteur positionnent l'architecture orientée services (SOA) et la virtualisation comme deux concepts distincts et néanmoins liés. Ces technologies, les responsables informatiques sont en droit de se demander si elles sont effectivement interconnectées. Découvrez le livre blanc »

Centres de contacts IP : Des coûts plus bas, une meilleure expérience clientèle.

Ce Livre Blanc explique comment le protocole internet (IP) peut être utile pour réduire les coûts en améliorant le service client dans un centre de contacts. L’IP est un formidable protocole pour les centres de contacts multisite, il leur fournit une technologie de haute performance. Découvrez le livre blanc »

Sécurisation d’internet, nouvelle plateforme d’entreprise.

Les entreprises s'appuient de plus en plus sur Internet comme une nouvelle plateforme d’entreprise, via les applications Web et logiciels-service et des bureaux distants. Dans ce processus, elles accélèrent le risque de perte de données. Découvrez le livre blanc »